When our staff gets an email that reads “your transaction was REJECTED” they take offense or get defensive. What we are really doing is requesting changes or more information. I would be less aggressive if it were called almost anything else. Or if REJECT is needed because some charges are not covered, just add another button that is “change request” or something.
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Thanks, Kerry! I can definitely see how this would improve the employee experience. Just shared this with the team. 
Have other Admins received similar feedback from their staff? please let me know below!
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Thanks so much, @jennyglassmoyerCPA and @Jennifer_Thomas-Schwarzbach. Super helpful feedback. I just shared it with the Product team, who’s looking into making a change here!