Hi,
We have a scenario where a vendor can only accept bank debits (not ACH payments) - from their vendor payment portal, we furnish our routing and account number to initiate the debit from our Ramp checking account.
Once the payment has posted and been approved (we enable the “Require Approval” setting), we need to match it to the bill that has already been approved through our standard Ramp billpay workflow.
From the Accounting–>Banking page in Ramp, the only option we have is the “Match to QuickBooks Online bill” which is not what we need/want to do. The Ramp help center says:
Ramp Bill Pay bills have their own separate workflow for external payments: “Pay outside of Ramp” → “Mark as paid.” This is the intended path for bills where the payment was initiated outside of Ramp (like your vendor debit scenario). When you mark it as paid, Ramp creates the bill payment in QuickBooks from the account you specify.
So there’s no direct link between a Checking Account transaction and a Ramp Bill Pay bill — they’re handled through different reconciliation paths.
Will Ramp be buildling the ability to streamline bank debits made from Ramp checking? I’d love to see it as an option in the bill pay workflow (seperate from the ACH option) to enable bill matching to these external payments.
EDIT TO ADD:
This has also caused confusion with Approvers who are receiving Ramp debit transaction approval emails. Regarding a Ramp debit transaction that posted today, the message I got was
“Hi! I’m being asked to approve a payment for $4500 to “Precision Garage”. It doesn’t have any documentation attached. Can you verify what it’s for? When I click on it, it just says it was a debit and asked me to verify that its an approved vendor. But there is no documentation attached for me to be able to evaluate it?”
Additionally, in the approval email, the options include “Approve and Trust Vendor” and “View in Ramp” - we’d like the option to approve WITHOUT trusting the vendor, as we want to maintain the “Require Approval” setting for ALL vendors.
Related: Match Bill Pay to Treasury Payment?