We need the ability to undo a bill payment and return a bill to Open status directly within Ramp – without needing to open a support case. This applies to two distinct scenarios:
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Bills marked as paid outside of Ramp
When a bill is accidentally marked as paid (e.g., via a manual status update), there’s currently no way to reverse it without submitting a support case. For our team, that turnaround is too slow – we need to be able to reopen the bill ourselves so we can route it through Ramp for payment without delay.
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Bills paid by Ramp credit card – applied to the wrong invoice
We’ve had multiple cases where a credit card transaction was matched to the wrong invoice, marking the wrong bill as paid. With no way to undo the payment application ourselves, we had to open a support case each time to get it corrected. This is a data integrity issue – the payment is recorded against the wrong bill, and we can’t fix it without outside help.
The ask: Give users the ability to undo a bill payment and return the bill to Open status from within Ramp – whether the payment was recorded manually or applied via a credit card transaction match.
Note: this should be a specific permission that administrators can assign to specific roles.