We recently encountered an issue where someone submitted a reimbursement without providing bank details. Once the reimbursement was approved, it was marked as having been sent to admins to be paid outside of Ramp, and showed as paid in the overview. The approver did not notice and, as far as we can tell, nothing was sent to admins notifying us of this pending payment. So the reimbursement remained unpaid for weeks until the payee emailed us to ask when they could expect payment.
When a reimbursement is approved and there are no bank details through which to initiate payment, it should not be marked as paid. It would be helpful to have it show as “ready for payment,” and then an additional step to mark it as paid and add a date, same as with Bill Pay.