Hello - I have been noticing an issue with the AI since recent updates. I used to be able to choose a default way of payment such as “I won’t pay this in Ramp” or Check or ACH, but now that seems to have been removed and Ramp is changing my choices and other employees have complained about this. If I choose I won’t pay this in Ramp there are times when I go back into the bill and the option for payment has changed to Check or the Bank Accounts have been changed. This is not acceptable - I am now going back into my bills daily to make sure AI has not changed my information when I created the bill.
I want to be able to restrict AI, I want to tell AI that it is ok to load only certain information and Bank Accounts or Payment Types are excluded, I have also noticed that AI will often change my pay dates, it sees the due date on a bill and it wants to keep that due date when my company doesn’t work that way, I choose and my CFO chooses when the bill is to be paid. Please HELP asap as a large amount of my time is being wasted re-checking if Ramp has changed my bills.
We have also recently noticed changes being made by the system after an associate has put in information. Seemingly a lot more glitches and issues than we’ve had in the past.
Yes, I have been going back through all of my bills almost daily and today I found multiple changes to payment methods and pay from which bank, also my descriptions have been changing and my category accounting fund accounting dept and accounting program. This has now taken up hours and hours of my time and I have credit cards due. It is frustrating
Hi Wendy & Lydia - thank you for the feedback, and sorry you’re experiencing this. Wendy - our Product team repliedvia email that they are looking into the Bill Pay issues. I’ll circle back here with any other updates.
@Lydia_Wolfe - are you still experiencing issues here? If yes, could you please share a few specifics so I can pass them along to my team?
Thank you both!