Relaying feedback from one of our cardholders. She is able to allocate draft reimbursement expenses to a trip while using the Ramp app - but has found that she isn’t able to do the same while using the Ramp desktop version. Expenses in the desktop version seem to be able to be allocated to a trip only after they’re submitted.
Hi Nick! Thank you for the feedback. For any transaction or submitted reimbursement, she should be able to create a Trip, and then she should be able to select it as a dropdown in the reimbursement submission drawer.
Please let me know if that still doesn’t work, and we can look into her account to see if there is a bug or a different issue.
I will circle back to this post if we have any product updates that would allow you to create a new trip directly from the reimbursement draft!
Have a great weekend,
Charlotte
Hi Charlotte,
Thank you for your response and hope this finds you well! I’ve passed along the info provided above to our cardholders and apparently it now works for them on the desktop version- so we should be all set!
I was asked a similar new question that may be related. Is there any way to allocate draft employee expense reimbursements to a trip if somebody is entering them in Assistant mode? It was brought to my attention by one of our cardholders who is able to select “Is this a travel expense” when submitting employee expense reimbursements for herself, but doesn’t seem the same selection option when entering in employee expense reimbursements in Assistant mode for her manager.
Thank you!
Our cardholder just let me know that she found a workaround - so please disregard my prior post. Thank you!
Hi Nick - love to hear it!
If you don’t mind sharing, what is the workaround she found? I’m sure others are curious!
Hi Charlotte,
Absolutely! So, Lisa (our cardholder) just explained to me that there if she goes to submit the reimbursement in her own environment (not Assistant mode) she is able to utilize the “Choose person” dropdown to select who she wants to submit the reimbursement on behalf of. Prior to this realization, she was adding reimbursements on behalf of those she was assisting in Assistant mode, because she didn’t notice the “Choose person” dropdown in her own environment.
I guess the question still stands if there is the ability to allocate draft expenses to a trip in Assistant mode? But is also sort of a moot point since we know there’s an alternative way.
Thank you, Charlotte and team!!