NewEgg is a major provider for our IT initiatives. However, before they send an actual receipt, they send a “we’re working on your order” notice to your email. See redacted screenshot:
This doesn’t actually tell me what was purchased, which isn’t helpful. Later, it will send the proper receipt like so:
What is the protocol when a vendor behaves this way? One of the main draws of Ramp for cardholders is that I won’t hound them for receipts!
Hi Noah! Great question. I’ve asked a few different people on the Ramp team, and while there might not be a perfect answer, the best solutions would be:
Tell your employees that for any NewEgg transactions, they should forward the actual receipts to [email protected] → you could leave a comment in the activity tab of any NewEgg transaction to help remind your team to do this
Filter for NewEgg transactions and delete the notices that are brought in automatically. → This should put the transactions back into “missing items”, requiring the employees to submit the correct receipt.
I’m curious if any customers have a workaround for this. Would love to hear! 
Thanks, Noah!
Best,
Charlotte
Well shoot. Thanks for asking around, Charlotte!
I was wondering if maybe creating a rule in Outlook would solve this. Something like this:
Meaning Outlook would be instructed to delete it, possibly before the integration has the chance to send it to Ramp as a receipt. Would that work? (Might be a good admin feature for Ramp too if I could set that rule on the backend…)
No problem, Noah! Hope your Friday is going well 
I just brought this up with our engineering team, and they have some additional thoughts to share-
A.) the integration will likely automatically match both of these emails to the same transaction (to clarify, we do match multiple receipts to one transaction, especially in cases like these). So, even after it captures the first email, it should also capture the actual receipt.
B.) if you were to create the above rule in outreach, the integration would still look through all folders, including Deleted emails/clutter, so it would likely still match it – I don’t think there’s a way to customize this behavior today.
C.) a possible workaround would be to require “itemized receipts” for these transactions. The order confirmation email would still be attached, but it would be flagged for not being itemized. This would be a Ramp Plus feature, and you can read more about it here!
I appreciate your suggestion about having this as an admin feature, and I have brought this up with our team that works on the employee spend UX/UI.
Charlotte
@Noah_Jacobs - Just to add on to what @charlotte mentioned, since the integration will attached both emailed receipts to the transaction (A.), just ignore the first emailed receipt during review or in an audit.
Please let us know if the integration doesn’t as expected.
