Currently we can mark bills paid outside of Ramp, but there is not a way I have found to undo that. So if it’s done accidentally, it’s not possible to recover the bill to pay it through Ramp.
I have had to enter the bill twice and then enter a credit in QuickBooks Online to offset the duplicate bill.
Hi Brooklyn, really appreciate you bringing this up.
I looked at our documentation and talked with our internal teams and it seems as though we don’t have a better workaround for this right now.
It does seem like this would be a very helpful feature so I’m going to put this in as a product request.
Thank you!
1.5 years later still no solution and no response.
Hi @Vitaliy_Shmalyukh – thank you for flagging this.
If a bill was marked “Paid outside of Ramp” by mistake, our support team can unmark it and restore it to Open so you can pay it through Ramp. support ticket here.
I’ll note that when you use one of Ramp’s payment methods, we have a bit more flexibility to help if something goes wrong or is done in error. That said, once any payment – Ramp or external – is fully sent, it can’t be undone.
For payments initiated through Ramp:
How often are you needing to do this? And could you share more about why you need to undo the payments? That context will help me share better feedback with our Product team.