When using the single-use Ramp card as the payment method for a vendor bill, a card is created upon approval of the bill. For bills denominated in a foreign currency, the credit limit for this single-use card is set in USD at the market forex rate at the time of physically coding the bill in Ramp. However this exchange rate may change before actually paying the bill such that the card transaction gets declined due to the charge being greater than the credit limit.
I fixed this temporarily by manually going into the list of existing cards and increasing the credit limit on the card in question. However, this could be a governance/controls issue as the bill payment was already approved, and increasing the credit limit after the fact did not require another approval before letting me pay the bill.
Hi @accrual_world - hope you’ve been well since we last caught up!
Thanks for letting us know you’re still running into the issue. Looping in @eweissmann who leads our Bill Pay product & might be able to help out here.
hey @accrual_world thanks for the flag. This seems to be a gap in our product:
Card limits should likely automatically update with the exchange rate such that you do not need to manually increase the credit limit. (We do this for international wire today)
you likely should only be able to increase the one-time card limit via the bill, if it was created specifically for a bill.
I will flag both of these with our team! Again thanks for the note.
