I understand that Ramp uses MCCs to determine the spend type category, but I’ve found that it’s not super accurate. The ability to change the spend category for merchants and/or specific transactions would help. Right now, pulling reports takes a lot of manual adjustment after the fact…because things are categorized incorrectly.
Thanks for the feedback, Amanda! This might be a great opportunity to try out the “report incorrect merchant info” tool that allows customers to self-serve fix using an AI agent. Chami from our Engineering team wrote about it here.
I’ve included screenshots below. Can you give it a try?
I also want to note that you can manually edit the category on the vendor record - screenshot below.
If neither works for you, our team would love to hear your feedback as to what would be most helpful
Thanks Amanda!
Charlotte,
I have an instance where the Merchant name is completely incorrect and never got corrected after multiple reports of it. Very similar to this.