Hey Kimberly, I’m really sorry to hear this happened — I can imagine how frustrating this must be. If it’s still not resolved, I recommend calling our support team directly at 855-206-SAVE (7283).
For anyone else who encounters an issue like this, or if you suspect fraud, we encourage you to dispute the transaction right away (and provide as much detail as possible about the situation).
Please let me know if you have further questions.