When I forward an email to Ramp Bill Pay and the invoice is in the incorrect format, Ramp replies with an email and a large CTA to “reply with PDF”. I assumed that meant I should hit the “reply” button and send the attachment. Unfortunately I have now missed quite a few invoices because I just realized that you can’t actually hit reply to the email - that inbox is not monitored. You have to click the button that says “reply with PDF” because its a :mailto link.
I’d suggest a simple change like “Click here to send your PDF” or change the reply-to email address on that email.
This has been super frustrating for me (late fees, etc) so I want to help others avoid the same trouble!