My company uses CAD in QBO, however we do get some vendor invoices that are USD to which QB then converts the invoice to CAD after. In RAMP we received a USD invoice and then received this message when trying to sync. I’m not following along. “Currency mismatch in QuickBooks sync
How to resolve:
Note that Ramp currently only supports syncing FX bills in USD.
If the currency for the QuickBooks vendor is set to a different currency, you may need to create a new vendor in QuickBooks. (QuickBooks restricts currency changes once a transaction is tied to a vendor.)
Once the new vendor is created, update the vendor information in Ramp.
Associate the transaction in Ramp to the new vendor
Retry the sync.”
Hi Cordell! Thanks for posting. Have you contacted our support team? We can’t look at your account in the forum, but they will be able to walk you through this live.
If you haven’t reached out yet, you can contact them at 855-206-SAVE (7283) or submit a ticket here.
Please let me know if you’re still experiencing trouble, and we can try to help out!
Hi Charlotte, I have a ticket created. However, I will try the number you provided above.
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