Email notifications for Employee Reimbursements not working

Ask the community
1

Notifications seem to be a huge challenge in Ramp. I’m either getting flooded with notifications about my own reimburesements or I’m not getting notifications AT ALL for employee reimbursements I need to approve.

I’m a very heavy traveler and also a manager and have employee expenses to approve.

  1. We use reimbursements and not the Ramp card.
  2. I don’t need constant reminders about every detail of my own reimbursements. In fact I don’t want them, because it will cause me to tune out and miss approvals I need to do for others.
  3. I’ve found I’m not receiving notifications for my employees at all to approve their reimbursements (which is a huge issue!).

I’ve gone through to carefully check my settings. Based on my notification settings I don’t see why I’m not getting approval requests for my employees.

Please tell me what I’m doing wrong here as it is not obvious at all…

We have also had others in our company encountering the same issues. It’s been a frequent problem for my CEO recently with his notifications.

Here’s my notification settings:

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Thanks.
Scott

2 Likes
2

Did you already try using the Ramp Digest, for me it shows all open tasks. I just set it to Daily.

3

The digest is useless for me. I do lots of extended travel. 95% of what is in there are going to be my own expenses that I haven’t submitted yet. In the hundred plus emails I get a day those just get filtered out as noise because they are mostly meaningless to me.

It’s the 5% that is an approval for someone else that I need the notifications for and not having the 5% buried in the 95% of noise. This seems like a pretty common and reasonable request to have this level of granularity to separate notification settings for my own reimbursements vs other approvals that I need to act on.

Scott