We recently experienced fraudulent transactions on our Ramp card. While the employee successfully disputed the transaction, it would have been beneficial for administrators to receive an immediate notification when a dispute is initiated, rather than having to identify it later within the transaction records.
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Agreed, Ramp should notify Ramp administrators when disputes or fraudulent transactions occur. We did create an accounting tab view that filters to disputed items that helps, but we manually review this daily, rather than being notified that one has occurred. For fraudulent transactions, we have to manually look for declines each day to know whether any have occurred.
Hi all - thank you for sharing, and I’m sorry you had to deal with fraudulent transactions. Yes, at the moment, dispute confirmations and updates are primarily sent to the person who initiates the dispute.
For others who might not be aware, Admins can view all active disputes in Ramp by going to Expenses → Card transactions and filtering for “Dispute in progress.” From there, you can click into the transaction to see the dispute details. (more info here)
I’ve shared your suggestions and feedback with our Product team. If there’s any additional context you’d like me to pass along, please let me know below. I’d be happy to include it!
@charlotte I followed your instructions and found two transactions that were in our Dispute in Progress queue. One was from LAST January (2025) and was never resolved.
Unfortunately, I clicked on it and accidentally put it back in our transaction queue for payment. I was unable to change the status back to disputed because it was over 90 days.
My question is what should we do when we see a transaction that is marked as disputed and then never resolved? Who can we contact at Ramp?
Hi Jessica! In this case, I’d recommend reaching out to your Account Manager since I’m not able to look into the specifics of your account. I just flagged this to him, and he mentioned you have a meeting scheduled next week, so that should be a great time to discuss it. Please let me know if I can help further in the meantime!
If anyone else runs into a similar issue, Ramp’s Support team is the best and fastest place to review specific transactions. You can start a chat by clicking “Ask Ramp” in the bottom-left corner of your Ramp page, or call 855-206-SAVE (7283) for help.
For anyone here – @Becky_Hyde @Shari_Barber @Rebecca_Jackson1 @jessica.siemasz – or any other users interested, William from our Product team would be happy to connect and hear your perspective on what would be most helpful related to this.
Just let me know, and I’m happy to make an intro over email 
Also happy to connect & share our needs & perspectives.
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