I’ve noticed suspicious activity on my Ramp account over the past four months. There are charges from foreign countries, specifically Great Britain and Latin America, that I don’t recognize.
To help me understand if this is a wider issue, has anyone else experienced unauthorized charges on their Ramp accounts recently?
Hi Eric - I’m sorry to hear that you’ve been dealing with this. First, I recommend reaching out to your Account Manager, as well as filing a ticket with our support team. Both of these avenues will be most helpful for looking into the specifics of your account activity.
As a best practice, you can flag & dispute any unauthorized transactions. 
Here is some more information about the types of disputes, and what will happen after you dispute the charge.
Please let me know if I can help further!
Best,
Charlotte
Hi, Eric - We have had this issue with every credit card provider we’ve used, bothr Ramp and non-Ramp. It usually turns out to either be a vendor security issue or, in some cases, poor internet safety practices from our team members. The difference for us with Ramp is that we catch the fraud immediately due to all the notifications our team members receive, and they can immediately lock the card and resolve it.
We have a fraud issue with a virtual card this morning. I will read through the information linked here. Also, how do we connect with an Account manager? We have reached out to the person who virtually trained the school, but he has not replied to two of our requests. We are in search of some support. Thank you! Laurie
Hi @Laurie_Powell, you can reach out to our Support Team for immediate assistance by giving them a call at 855-206-SAVE (7283) or by submitting a ticket.
Thank you; much appreciated!