Whenever we receive a refund, Ramp automatically populates the memo field as “Refund for {{memo}}” where {{memo}} is the memo for the previous charge it thinks is correct. Unfortunately, it’s NEVER correct. Is there anyway to shut off this automatic matching for refunds so the user is forced to figure out the correct refund?
Hey Michael! Thank you for the feedback. Our support team is able to turn this off for you! I’ll loop in your Account Manager over email shortly so we can get it sorted out 
Best,
Charlotte