Whenever we receive a refund, Ramp automatically populates the memo field as “Refund for {{memo}}” where {{memo}} is the memo for the previous charge it thinks is correct. Unfortunately, it’s NEVER correct. Is there anyway to shut off this automatic matching for refunds so the user is forced to figure out the correct refund?
Hey Michael! Thank you for the feedback. Our support team is able to turn this off for you! I’ll loop in your Account Manager over email shortly so we can get it sorted out 
Best,
Charlotte
I don’t necessarily need ours turned off, but if I change the match to a different transaction, it doesn’t actually update the accounting - only the memo line.
I’m sure sometimes these are overlooked because you would think if it updates that one field it would have updated the other 2 accounting ones as well.
Hi Mary, William from the Product team responsible for our Card product here 
Thank you for this feedback, and agree that we should also be updating the accounting info when you change the transaction! We are looking into this now to see how we can best make this change – will keep you posted as we develop a solution to this!
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