We’ve tried using the forward receipts to Ramp at [email protected], but the functionality is very poor for Admin or AP users. Our AP team has lots of monthly recurring auto-paid bills that hit one of our Ramp cards. We try to forward the current month’s bill to Ramp via the email, but instead of Ramp attaching the bill to the current unsubmitted transaction, it will attach the bill to a random past & fully approved transaction (for a different month & different amount). This has been ongoing since we launched, but we can’t seem to get any traction with Ramp Support. (They tell us that can’t even happen, yet we send them examples of it happening over & over again).
For general users, the feature is fine (unless they also have recurring monthly payments with a specific vendor), but since we centrally manage dozens of recurring payments/vendors on separate Ramp cards assigned to our AP team, we have found we can’t even try to use the email forwarding function anymore - which we’d love to do as we could automate it from our email inbox. Any way for the team that handles this feature to step in?