I don’t know what update has been done recently that changed the way Bill Pay looks at attachments that are sent over via email, but it was NOT an improvement.
I keep getting emails from users, saying they received the following email from Ramp after they sent in their invoices for payment:
"# No invoice found in your attachment
The attachment you forwarded didn’t contain an invoice:
If this should be a bill or vendor document, upload it manually."
This is creating SO much chaos and confusion for my users/managers. Not to mention, if Ramp doesn’t think it’s an invoice, it isn’t uploading them!! And, my users do not have the option to upload manually. This has been disabled. On purpose. So, these errors are NOT good guys. PLEASE fix this!!