I have a reoccurring issue with the Ramp mobile app saying that it ‘failed to load summaries…’. Is anyone else experiencing this? We are heavy users of the app to handle approvals but the app seems to be less stable now and cannot get a resolution. It is very hit or miss on when this shows up, but impairs our ability for team members to review/approve when on the go.
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Hi Ryan, our approvers also rely heavily on the app. They have intermittently reported their inbox saying it is empty in the app, then having hundreds of things to approve on the web. We have submitted this issue to Ramp multiple times over the last several months, and they respond letting us know that they are aware of the issue and will pass along the feedback. The “workaround” they suggest is to have your approvers go to the web app on their phone at app.ramp.com. Super inconvenient to tell our CEO that she cannot use the Ramp app to functionally utilize the platform we pay for.
Hey @Lydia_Wolfe @Ryan_Cole, this is Patrick from the Ramp mobile team. We’ve added some changes to the latest versions of iOS + Android (available in the app stores this morning) that we think will improve the issues with approval loading. Please try updating your apps and let me know if it is working better!