Current use case on Ramp:
An employee uses a virtual card to pay for a vendor. Vendor receipts are automatically emailed to an accountspayable email group, which goes to the finance admin. The virtual card is shared with the finance admin. When the finance admin forwards the receipt to [email protected], Ramp can not match the receipt to the transaction, and either the employee or finance admin must manually upload the receipt.
Requested feature & solution:
Enable automatic receipt matching if the shared owner of a credit card forwards the receipt to [email protected].
Thanks for the feedback. I passed it along to our team, and they’re currently working on a solution to match across shared cards. This new feature should be rolled out in the next few weeks.
In the meantime, our Engineering team has turned on a feature for your account that will match one user’s receipt to another’s transaction. If you notice any mismatched receipts, please let us know!
@charlotte I have come across this with the gmail integration also. I understand that each user gets a different number with a shared card but it would be good if any card number is found on a receipt in any of the shared users inbox that it would get matched.
