We have many recurring software subscriptions, and sometimes when I email the receipt for this month’s payment, it will attach to a previous month’s payment since its the same amount and vendor. That previous month’s payment already has a receipt attached, has been synced, has been fully approved. There is no reason the system should be attaching receipts to transactions that are fully approved and synced, basically closed. Please adjust the logic to exclude those transactions from email matching.
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OMG - this happens so often that we now advise anyone to NOT use the Ramp receipt email for any recurring card transactions. Support gave us a secondary email to send these receipts to, but it doesn’t change a thing. Additionally, Support tells us this shouldn’t even happen, yet despite our multiple examples, no assistance or explanation has been given. This is quite frustrating.
Hi, thank you both for sharing this feedback. I’m with the Ramp engineering team and would love to take a look into this for you. Will be DMing you both to gather some examples!
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