Refund Suggestion - Amazon Business Integration

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Recently Ramp has started trying to match a refund with its original transaction for the card holder. According to my card holders this is nearly always incorrect. The Amazon Business integration seems to have decided to just list every refund through Amazon by that card holder at the top of each transaction in the dash board.

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This is really confusing my card holders. Especially because of the way they make purchases where many extra items are bought and then returned when they are not used for the intended purpose.

I have tried to tell them to ignore the suggestions if they are incorrect and assured them that as long as the information that they input manually is correct that is what will import to our accounting software they do not need to worry.

I realize with new features always being added and the platform learning from itself that the suggestions are not going to 100% accurate every time, but is there a way I can turn off some of this for a particular user?

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:wave: Hi Bailey, William from the product team here! Great to hear from you!

Appreciate the feedback – we are actively working on improving the refund experience for Amazon by leveraging the order IDs from the data we get from Amazon Business Integration to provide a more seamless experience matching refunds to their original transaction. Would love to have you test this upgrade out when its ready!

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We don’t use the business integration, but my issue is refund adjacent. The issue with an Amazon refund for us was that we had a delivery refunded from a Whole Foods order since they missed the window. The refund was posted the same day as the charge and the only options to match to the original transaction were all from prior dates.