Reimbursements-Insufficient Funds

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1

Hello!
We have several employees under spending programs that have special-case scenarios where we allow them to go above the default allowance as-needed. When the employee puts the request in for reimbursements, they can’t link to the funds because they’ve exceeded the allowance. When this happens, our accounting team will edit their funds to increase the allowance, and then manually link the reimbursements to the funds.

Our issue is that after editing the allowance, we’re still unable to link the reimbursement to the funds, getting the notice that there are still insufficient funds. Usually, we can correct this the following day. Does anyone know if there is a delay/lag time to be expected once updating a spending allowance? There isn’t one when updating a virtual credit card and processing a payment, so not sure why we run into this issue.

2

Hey Katie — thanks for the post, and welcome to the Ramp Community!

As far as I understand, there shouldn’t typically be a big lag. I’d recommend having both the requester and the Accounting team refresh their Ramp pages right after the increase – that might help resolve the issue going forward.

I’ll go ahead and pass along your feedback about the lag to our team - :slight_smile: we appreciate it!

Is this something others are running into as well? Let us know below :point_down: