Hey Gang,
Super new to Ramp and really like capabilities that it has.
I’m slightly confused as to how to enable repayment options for accidental purchases.
Is our ability to ask for repayment on those types of charges dependent on whether or not the card user has their personal bank info attached? We have reimbursements enabled for all of our entities, but I think we’re still missing something.
Would love some help/insight!
Thanks Gang!
-Phil
Hey Phil! Welcome to Ramp & the Ramp Community - glad you’re here 
You’re correct – in order for an employee to repay accidental / out-of-policy transactions, they must have a verified US bank account linked to their Ramp account (read more here).
Once their bank account is linked & verified, the employee can initiate the repayment process. If you’re an admin, owner, or manager, you can request repayment on a transaction by navigating to 'Expenses & travel → Card transactions → selecting the transaction → clicking Request Repayment.
Let me know if this still doesn’t work for you or if you have any follow-up questions!
Charlotte
Perfect! Thanks Charlotte!