A transaction was synced from ramp to quickbooks online and then the transaction was repaid (via repayment workflow). Is there a way to resync the transaction from ramp to qb so that it no longer shows as an expense in qb. If we were to just manually delete the entry from qb, would that be best practice to resolve this? Or can the repayment somehow be synced to quickbooks as a credit (offsetting the expense).
Hi Robert! Thanks for the post.
Once a transaction is synced from Ramp to QBO, it becomes locked in Ramp. Any edits after that point must be made directly in QBO.
So yes – you’re correct. If you need to remove the expense, you’ll want to manually delete the entry in QuickBooks Online to ensure your books remain accurate.
Best,
Charlotte
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