Hi all,
I had a case come up where a card holder was using the mobile app to upload his receipt and code the transaction in the moment…however, it was a receipt that needed split transaction codes and it looks like it only gave him the single code option. He got it done through the desktop later that week, but it would have been great for him do be able to do that immediately. Did I miss something and that is actually a feature?
Thanks!
Mark
Hi Mark! Thanks for the question. At the moment, you can’t split transactions in the app. However, exciting news… everyone will be able to this summer! 
Stay tuned for updates on the roll-out of this feature. 
For others wondering how to split transactions (on the desktop), it first must be enabled.
Go to Settings → Expense Policy → Global Approvals and Restrictions–> toggle on the option that allows employees to split transactions.
Once this is toggled on, they should be able to split transactions. Here’s a little more info on splitting transactions from our help center.
Let us know if you have any questions!
Best,
Charlotte
Hi Charlotte! I have enabled split transactions for us, but I’ve been told by another staff member that when he uses the email upload/submission link, it doesn’t give him an option then to split transactions when he gets to the accounting/QuickBooks code prompt – is this something Ramp is working on or will consider updating?
Hi Amanda,
I ran into this as well, the option to split transactions is in the Options near the top of the screen, not by the Accounting Category when you select a single account. I’ve attached a screen shot for your reference. Hope that helps!
Mark
Hello Mark, thanks for your input. I think that the issues lies within the email link that Ramp sends after the transaction is made when it walks you through updating the memo, the class, and when you get to the category/code, then it doesn’t have an option for you to select more than one category/code. I have experienced this issue myself when we first started using the card in the summer, but I wondered if anything had changed (I haven’t made very many charges on my card and chose the text option many times).
Charlotte - it looks like the split feature in the app still isn’t available. Any update on roll out date for that? Our sales team lives in the app
Thanks!
Hi Victoria! It is available for both iOS and Android. They might not be seeing it yet because it needs to be enabled by an Admin first. To make sure it’s enabled, go to Company → Expense Policy → Global Approvals & Restrictions → and toggle “split expenses” on. Pictured below:
Once enabled, they can split them by selecting the transaction → tapping the Actions button. Then, use the split option to account for each portion as needed.
Here’s an article to read a little more about splitting transactions 
Let me know if you’re still not seeing it!
Charlotte
Hello Charlotte, I am running into the same issue when creating a reimbursement from the mobile app. We are not able to split the transaction even though we have the Admin setting toggled on under the Global Approvals.
Hey Michelle! Thanks for asking – splitting reimbursements isn’t available on the mobile app just yet, so you’ll still need to do it directly from the Ramp platform.
