Vendor invoice in Bill Pay but also a Card Transaction

General
,
1

Some of our procurement has to go through a PO in ERP(ProShop) that syncs into Xero that then syncs into Ramp. Some of those procurements are paid with the Ramp card so they will exist in both Bill Pay and Card Transaction in Ramp.

If I go into the card transaction in Ramp and match to Bill in Xero it still shows as an unpaid/open transaction in Bill Pay.

What am I doing wrong? Is this a bug?

Its’s really frustrating. Please don’t tell me that I have to mark the Bill Pay entry as “I wont pay this with Ramp” in order to clear it. Ramp should be smart enough to figure this out.

Thank you.

2

Not sure if it is the same case, but we are using a Ramp card to pay bills, and on the bill we select Pay with Ramp card under payment method, and that enables Ramp to match a bill to a card transaction