I pay all of my vendors by credit card and then scan my invoices. I used to be able to match the invoices to the charges manually on the ramp app and now it only allows automatic matching. ˆThe system isn’t matching several of them though. Where do those receipts go so that I can go back in and manually do it? I don’t want to have to sort through 27 emails later to figure out which ones didn’t match properly.
Do those receipts get stored somewhere in the system that I can go in and do it manually somewhere else?
Hi Mary - happy Friday! 
When you send receipts to Ramp, they should automatically match to the corresponding transactions. Ramp doesn’t have a specific location where unmatched receipts are stored. If a receipt doesn’t match a transaction, it will be marked with a grey icon on the transaction itself. You can then manually attach the correct receipt to the transaction.
If you have multiple receipts to upload, you can use the bulk upload feature. This allows you to upload multiple receipts at once, and Ramp will match them to your transactions.
Two other things I’d recommend -
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Turn on receipt auto-forwarding! Ramp automatically matches the receipts you send to [email protected] to your transactions
Read more about this here -
If after these steps receipts still aren’t matching, I would flag the issue to our support team so they can look into the specifics of your account. Submit a support ticket here
Best,
Charlotte